Getting started
Open BeautyShelf and follow the guided setup, then add the first item in your collection.
Support
How can we help?
Find answers, report a problem, or share an idea with the Buyer’s Gems team—no account required.
More Buyer’s Gems apps will appear here as they launch.
Choose what you need
Start with the right kind of support.
Pick an option and we’ll prepare the request form for you.
Popular help topics
Find a quick answer.
Our help library will continue to grow alongside every app.
Getting started
Set up BeautyShelf and add your first items.
Using the app
Learn the essentials for keeping your collection organized.
Managing your data
Understand how to review and maintain your collection.
Troubleshooting
Try practical steps when something is not working.
Privacy and security
See how Buyer’s Gems approaches your information.
Billing and subscriptions
Find purchase guidance as paid features become available.
App-specific help
BeautyShelf support
Current releasePre-release
BeautyShelf essentials
Organize your collection
Use clear names and categories so the products you need are easy to find later.
Keep information current
Review item details periodically and remove anything you no longer keep.
Try these troubleshooting steps
Confirm you have the newest app version, close and reopen the app, and restart your device before reporting a recurring problem.
Billing and subscriptions
Purchase and subscription guidance will be published here if paid BeautyShelf features become available.
Frequently asked questions
What is BeautyShelf?
BeautyShelf is designed to help you keep a clear, useful record of the beauty products in your collection.
What information should I include in a bug report?
Tell us what you were doing, what you expected, what happened instead, and which device and app version you were using.
Where can I read the privacy information?
Review the Buyer’s Gems Privacy Policy for information about our websites and apps.
What if the quick steps do not solve my problem?
Send a support request below. Details about your device and the steps that led to the problem will help us investigate.
Contact support
Tell us what you need.
Your request goes directly to the Buyer’s Gems team. You do not need an account.
A thoughtful responseWe normally respond within two business days.
Prefer email? support@buyersgems.com